Offshoring + Outsourcing: The Cultural Piece

Offshoring + Outsourcing: The Cultural Piece Includes:
  • Individual assessment
  • Customized design
  • Delivery face-to-face or virtual
  • Individual follow-up
  • Free, lifetime coaching for all participants

Whether you are offshoring, outsourcing, or setting up your own office in India, China, Central Europe, the Philippines, Latin America or beyond, cultural issues can crop up which impair delivery, communication, and quality. This highly practical course focuses on what you must understand about the subtleties in the business cultures and communication styles of your offshore location.

After the training, participants will be able to more effectively:

  • Build in offshore accountability that actually changes behavior
  • Avoid cultural friction and miscommunications that impact delivery
  • Communicate critical information in a manner that is truly understood
  • Adopt appropriate strategies for working with all levels of the workforce
  • Deal with missed deadlines and perceived lack of urgency

The Global Savvy team is a set of outstanding cultural facilitators who clearly grasps the subtleties of working with outsource partners in India, China, and the Philippines. They steered many, many teams at LexisNexis and Reed Elsevier/RELX towards a much more productive relationship with our offshore partners including Infosys, Cognizant, and HCL. We would not have been as effective as we were without their skilled help, consultation, and guidance.

Brad Clark, Director, Strategic Sourcing, LexisNexis